With the ongoing suspension of Broadway performances due to COVID-19 continuing until further notice, the Broadway League is updating information regarding performance cancellations and ticketing protocol. While a date to resume performances is yet to be determined, Broadway theatres are now offering refunds and exchanges for tickets purchased for performances through September 6, 2020.
Broadway theaters went dark on March 12, at 5:00 PM. At that time, 31 productions were running, including 8 new shows in previews. Additionally, 8 productions were in rehearsals preparing to open in the spring. The shutdown has rattled the theater industry due to an unprecedented circumstance of the current Coronavirus pandemic.
“While all Broadway shows would love to resume performances as soon as possible, we need to ensure the health and well-being of everyone who comes to the theatre – behind the curtain and in front of it – before shows can return. The Broadway League’s membership is working in cooperation with the theatrical unions, government officials, and health experts to determine the safest ways to restart our industry,” said Charlotte St. Martin, President of the Broadway League. “Throughout this challenging time, we have been in close communication with Governor Cuomo’s office and are grateful for his support and leadership as we work together to bring back this vital part of New York City's economy – and spirit.”
Those holding tickets for performances through September 6, 2020 should contact their point of purchase for refunds and exchanges. Any customers holding tickets through said date that have not received an e-mail by May 18 should reach out to their point of purchase for information regarding exchanges or refunds.
The Broadway League will continue to closely monitor the evolving coronavirus situation on behalf of the Broadway community and make decisions as circumstances require, in accordance with guidelines from the CDC and state and local health officials. For further information, please visit broadwayleague.com.